Account Manager, Supporter Ticketing

Role Overview:

Angel City is looking for an Account Manager, Supporter Ticketing, to support the growth of Angel City FC’s supporter fan base and ticketing department. 

This role will provide first-class customer service in all aspects of the job, developing excellent relationships with the leaders and the members of Angel City’s Supporter groups. Identifying areas of growth opportunities for Angel City FC and its Supporters’ while also delivering communications, programs, and benefits will be key. This role will report to the Senior Manager, Ticket Services.

Key Responsibilities

• Serve as one of the primary liaisons between the leaders of Angel City FC Supporters’ Group and the front office of Angel City FC
• Credibly and responsibly present oneself as one of the key “go-to” persons for all internal and external customers associated with Angel City FC’s Supporter Groups
• Act as internal liaison to coordinate Supporters’ activities with appropriate staff both for home and away games
• Foster the growth and development of the individual Supporter Groups in a manner that enhances the gameday experience and achieves the objectives of each group’s mission and vision
• Manage a large book of business that includes Supporter Groups, along with seated and standing supporter ticket members 
• Build strong relationships with the defined account base of Season Ticket Members within the Supporters Groups, as well as outside of the groups
• Ensure that all Supporter Groups' ticketing needs are met
• Develop and execute customized programs and benefits for the Supporter Groups 
• Assist and coordinate with the sale of new season tickets to grow the different Supporter Groups
• Assist other Supporters Groups and/or NWSL contacts to coordinate all ticket sales and gameday needs for visiting supporters
• Maintain a detailed database of touch points for each client 
• Ensure customer and account data and profile requirements are accurate and complete
• Identify opportunities for up-sells, add-ons, and referral business from clients, and work with sales representatives to maximize revenue from existing customers 
• Assist with season ticket renewals for the Supporter Groups 
• Work in conjunction with Angel City marketing and communications to ensure communication with the Supporters is aligned with the team

Requirements

• A minimum of two years working in ticketing and service, with at least one year of experience dealing with Supporters, preferably within professional sports 
• Possess an exceptional knowledge and understanding of the Supporters' culture in soccer
• Ability to work non-traditional hours, including weekends and holidays 
• Proven track record of high-level, high-revenue sales and service success 
• Strong communication skills, including written, verbal, and interpersonal
• Speaking and writing Spanish are a plus
• Knowledge of Microsoft Office applications 
• Ideal to have knowledge and efficiency in Archtics and Salesforce
• Must be able to stand for long periods of time 
• Personable, proactive, creative, and innovative team player who believes in the mission and values of Angel City and the NWSL. 
• Excellent interpersonal and communication skills 
• Anticipate, respond to, and resolve all complaints, requests, and inquiries from Supporter groups and Supporter season ticket members in a timely and professional manner
• Create exceptional and memorable experiences and connections with the different leaders of the Supporter groups 

 

ACFC Perks & Benefits

• Fully funded comprehensive medical, dental, and vision coverage
• 401K plan
• Flexible PTO policy  
• Paid Parental Leave
• Cell Phone reimbursement
• Snacks and beverages
• Dog-Friendly HQ in Santa Monica
• Complimentary tickets to home games

 

Compensation

In addition to the benefits above, this role pays $25.00 per hour plus commission.