Business Analyst (OMS)

About Anchanto: 

We are a Global B2B cloud company that enables enterprises and partners to grow and manage their end-to-end Commerce and Logistics operations through its world class Cloud and AI products and services. With more than 7,000 customers, leading global brands, large retailers, and postal operators leverage Anchanto to process more than a billion dollars of revenue each year. Our powerful, scalable products deliver rapid innovation integrated to over 135 different commerce and carrier platforms across the world. Our offices are spread across Singapore, Kuala Lumpur (Malaysia), Jakarta (Indonesia), Manila (Philippines), Sydney (Australia), Bangkok (Thailand), Seoul (South Korea), Pune (India). Our diverse and multicultural fabric is woven in a way that each Anchanter gets complete freedom and opportunity to realize & explore his/her full potential. We pride ourselves in building awesome & powerful products that have the potential to change the way businesses perceive eCommerce management. We believe in delivering anchanting experiences and aim to become the #1 customer-centric company in our domain.

• Support the Product Manager in converting product strategy into structured backlogs and execution-ready requirements.
• Analyze customer pain points, workflow gaps, and operational challenges across omni-channel retail use cases.
• Support requirement discovery for OMS capabilities such as order capture, fulfillment orchestration, store fulfillment, inventory visibility, returns, and exchanges.
• Use analytics, product usage, and customer feedback to identify product gaps and improvement opportunities.

• Write business requirements, user stories, workflows, use cases, edge cases, and acceptance criteria for OMS capabilities.
• Independently drive requirement discussions and structure ambiguous business needs with minimal direction from the Product Manager.
• Define functional requirements and support NFR discussions covering usability, reliability, auditability, configurability, and scale.
• Work with Engineering and QA through design, development, testing, rollout, and release stabilization.
• Participate in API requirement discussions and define expectations for validations, status handling, mappings, event flows, exceptions, retry behavior, and business rules.
• Review requirements for completeness, consistency, and implementation readiness, and track dependencies and clarifications through execution.

• Use tools such as Mixpanel, Tableau, Pendo, or similar platforms to analyze feature adoption, user journeys, workflow friction, product usage, and drop-off points.
• Support the Product Manager in tracking adoption, workflow completion, release impact, issue trends, and customer usage patterns.
• Build dashboards and reports to support product reviews and decision-making.
• Use insights from analytics, release outcomes, support escalations, and customer feedback to guide requirement improvements.

• Work closely with Product, Engineering, QA, Delivery, Support, Customer Success, and commercial teams to gather inputs and align requirements.
• Engage with customers and internal stakeholders to understand business needs, pain points, and omni-channel retail workflows.
• Facilitate requirement walkthroughs, clarifications, and review discussions with stakeholders.
• Partner with teams across WMS, Integration, Parcel Tracking, and Store App where cross-product alignment is required.
• Support Sales, KAM, Implementation, Product Marketing, and Marketing teams with requirement clarity and adoption readiness.

• Create and maintain BRDs, functional specs, workflow diagrams, user stories, release notes, FAQs, troubleshooting guides, and self-help content.
• Support user guides, API documentation inputs, technical notes, and training materials.
• Ensure documentation is accurate, structured, reusable, and aligned with product releases.
• Conduct walkthroughs, demos, and knowledge-sharing sessions for internal teams and customers where needed.

• Use Aha!, Jira, and Confluence for requirement management, documentation, backlog hygiene, sprint readiness, and traceability.
• Maintain structured records of requirements, assumptions, clarifications, dependencies, and release updates.
• Use analytics tools such as Mixpanel, Tableau, and Pendo to support product insights and reporting.

• Support customer UAT planning and execution for strategic OMS releases.
• Ensure requirements are testable and UAT scenarios are clearly defined.
• Work with Implementation, QA, and customer teams to address feedback and close gaps before launch.
• Support issue triage and analysis for requirement, workflow, and business logic gaps.
• Work with Product, Engineering, QA, Support, and Customer Success to identify root causes and convert learnings into requirement improvements.

• 4–8 years of experience in Business Analysis, Product Analysis, or product-oriented functional roles in SaaS or enterprise software.
• Strong experience in writing business requirements, functional specifications, user stories, workflows, use cases, edge cases, and acceptance criteria.
• Proven ability to independently drive requirement analysis and execution support with minimal supervision.
• Strong omni-channel commerce and retail domain experience.
• Good understanding of OMS and retail order lifecycle management across marketplaces, webstores, physical stores, warehouses, and partner fulfillment networks.
• Strong understanding of workflows such as order capture, order allocation, store fulfillment, ship-from-store, click-and-collect, returns, exchanges, inventory visibility, and customer promise management.
• Experience working with Engineering on APIs, business rules, validations, mappings, integrations, and workflow logic.
• Hands-on experience with analytics and product insight tools such as Mixpanel, Tableau, Pendo, or similar tools.
• Ability to analyze feature adoption, user journeys, product behavior, workflow bottlenecks, and customer usage patterns.
• Experience working with cross-functional stakeholders across Product, Engineering, QA, Delivery, Support, Customer Success, and Sales.
• Strong stakeholder coordination, analytical thinking, prioritization, and problem-solving skills.
• Excellent written and verbal communication with the ability to articulate ideas clearly and crisply.
• Hands-on experience using Aha!, Jira, and Confluence or equivalent tools.

• 4+ years of experience in e-commerce, retail technology, supply chain, logistics, or B2B SaaS platforms.
• Bachelor’s degree in Engineering, Supply Chain, Operations, Business, Technology, or a related field.
• Prior experience in SaaS, omni-channel commerce, order management, retail technology, or supply chain technology products.
• Exposure to warehouse operations, parcel tracking, store operations, and ecosystem integrations.
• Understanding of architecture, integration platforms, middleware, webhooks, APIs, and enterprise integration design patterns.
• Familiarity with cloud platforms such as AWS, GCP, or Azure, and microservices architecture, is good to have.
• Strong understanding of business process analysis and workflow modeling.
• Expertise with APIs, XML, and JSON is preferred.
• Strong analytical skills in dashboarding, reporting, and product usage analysis.
• Ability to work effectively in a lean team while independently owning assigned workstreams.
• Strong communication, collaboration, and stakeholder influence skills.
• Detail-oriented with a structured mindset and a focus on product quality and user experience.