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Director of Customer Experience

Sauce · New York City Metropolitan Area · Hybrid (Full-Time)

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About Us
 
Sauce is a restaurant technology platform helping local businesses grow through commission-free delivery and pickup, powered by our proprietary delivery optimization technology. We serve a $105B+ U.S. local restaurant market and help restaurants own their digital and delivery operations end-to-end.
 
We’re a team that acts fast, stays close to the details, communicates with optimism, and supports one another relentlessly. We care deeply about delivering value for customers, improving a little bit every day, and using data and insight—not guesswork—to guide decisions. When challenges come up (and they do), we solve them together.
 
The Opportunity

We're looking for a seasoned Director of Customer Experience — an experienced operator who owns the full client experience end-to-end, from product quality through support and retention, and who works hand-in-hand with Product and Sales to shape what we build and how we sell it.

This is a leadership role reporting directly to the CEO, based in our NYC office (3x+/week in-person). You'll unify Customer Success and Support into a single CX function, build and manage regional teams and their managers, and act as the voice of the client inside product development. This is a strategic and tactical role in equal measure — you set the vision, and you're also in the weeds building the tools that make it real. You’ll oversee the entire customer experience journey from onboarding to success and support departments

Success means a client experience so strong that retention, health scores, and product quality all move together — and Sauce becomes the obvious platform restaurants can't imagine running without.

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