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Sr. Billing and Program Support Specialist

Hively · Oakland, California · Full time

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Who We Are
Hively’s mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve.  If this resonates with you, we invite you to apply to join our team.

Our Team & Culture
Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect. 

The Opportunity

We are looking to fill the role of Billing and Program Support Specialist (Clinical Services). If you’re detail-oriented, organized, and interested in the intersection of data systems and client care, this could be a great fit. In this role, you’ll support the Medi-Cal billing process through the County’s Medi-Cal billing system (Smart Care) and our EHR (Exym), help keep our records accurate and up to date, and be a valuable part of ensuring our services are delivered—and reimbursed—smoothly and efficiently. You also will help with client intake scheduling, closing out clinical files, and other administrative duties, as needed.

This is a great opportunity for someone who wants to deepen their knowledge of billing systems, county requirements, and the Medi-Cal system of care. You’ll work closely with our clinical staff and have the opportunity to build expertise as a power user of Smart Care and Exym. As our Billing and Program Support Specialist, your work will directly impact our ability to deliver timely, effective, and uninterrupted mental health services to those who rely on us.

Location & Schedule

This role is based in Oakland, with a standard schedule of  9:30 AM to 6:00 PM. Occasional travel to Pleasanton and San Leandro may be required with advance notice.

After six months of employment, you may become eligible for a hybrid schedule offering up to one remote day per week.

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